IT Support Assistant

Position Type: Part-time
Pay Rate: $11.00/hr

Reports to: Phillip Deese, Director of Information Technology
Department Name and Location: IT Department in the IT/Security Building

Position Overview:
Develop your technology support skills and learn valuable work experience to gain a competitive edge for future internships and employment opportunities.

Primary Functions:

  • Assist with service desk management (help desk) responsibilities.
  • Assist with upgrades, installs, tests, and evaluation of hardware and software.
  • Support, configure, and maintain printers/printing services.
  • Assist with patch installations and hardware/software troubleshooting.
  • Help maintain an inventory of Beacon College’s technology assets (hardware/software).

Responsibilities and Duties:

  • Ability to assist students, staff, and faculty with technology questions.
  • Ability to communicate effectively with students, staff, and faculty – in-person, by phone, and via email.
  • Requires a strong work ethic: reliable, prompt, willing to learn, and user-friendly.


  • Strong customer service capabilities.
  • Strong organization skills.
  • Able to work well independently as well as in a team environment.
  • Must be able to occasionally lift 25 lbs.

This is not an exhaustive list of possible work activities. As a part of this role, the employee may be asked to perform duties not listed in the job description but which are considered to be essential to the employment position.

Job Category: Student Worker

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Beacon College is an Equal Opportunity Employer. Applicants are considered for employment and promotion without regard to race, age, sex, sexual orientation, gender history, marital status, family status and responsibility, political and religious conviction, impairment or pregnancy.