Department: Information Technology Services
Reports to: Director of Information Technology
Summary:
The System Administrator manages and maintains the college’s enterprise-level equipment and services under the general supervision of the Director of Information Technology. This includes the network, data center, physical and virtual server hardware and software, cloud systems, storage and backup appliances, as well as services such as authentication, directory, print, and e-mail. This person installs, configures, and maintains Beacon’s key infrastructure and is responsible for installation, monitoring, maintenance, upgrade, and support of the campus systems, including server/storage infrastructure, backup systems and processes, and new server builds/maintenance. The role requires some flexible work hours, including occasional evening, weekend, and holiday work.
Duties:
- Administer hardwired and wireless networks, including core routers, switches, and access points.
- Install, configure, monitor, and manage the network firewalls.
- Manage a VMWare virtual server data center.
- Administer network management security tools such as a web traffic scanner and antivirus.
- Monitor servers, networks and applications, support system migrations and upgrades, and manage Windows server operating systems including builds, patches and upgrades.
- Manage cloud-based systems and services such as Microsoft 365 and Azure Active Directory.
- Maintain backups of physical and virtual servers using Veeam.
- Manage cloud hosted VOIP technology including phone software and hardware.
- Plan and implement network security including firewalls, file permissions, and user authentication to maintain system integrity.
- Maintain current documentation of Beacon’s network and systems.
- Cultivate knowledge of technology advancements in enterprise hardware and software, evaluate products, and generate recommendations.
- Provide problem solving and consultation to other departments on hardware and software issues or purchases.
Competencies:
To perform this job successfully an individual must:
- Have knowledge of server virtualization, and the methods and techniques of administering servers, networks, firewalls, and other enterprise-class software and hardware.
- Have a strong, user-friendly customer service orientation, responding rapidly to requests for assistance.
- Be organized, dependable, and able to complete projects on-time.
- Have a problem-solver attitude and the ability to analyze complex information and make independent, creative decisions.
- Be quality conscious and demonstrate accuracy, thoroughness and attention to detail.
Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.
- Bachelor’s degree in Computer Science, Management Information Systems, or a related field, and a minimum of five years’ experience as a system administrator; or the equivalent combination of education and experience.
- A minimum of 3 to 5 years of experience in computer system security, systems design, server management, and networking protocols for LAN and PC operating Systems.
- Highly developed problem solving, communication and technical writing skills.
- Must have the ability to write reports, business correspondence, and technical procedure manuals.
- Must have the ability to read, analyze and interpret general business writing, professional journals and technical manuals, and apply the knowledge gained to solve problems.
- Must have the ability to consult with clients and discover project requirements from verbal and/or written communication; documenting the requirements for client approval.
Computer Skills:
Proficient with Microsoft system administration tools, VMWare, and Microsoft server software. Competent with the Microsoft Office suite of productivity software. Ability to quickly gain a working proficiency with new hardware and software.
Certificates, Licenses, and Registrations:
None required.
Other Qualifications:
Position requires occasional evening and weekend work.
Physical Demands:
The physical demands described are representative of those necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear when working with students, faculty, and staff. The employee is frequently required to sit while working on the computer or doing paperwork. Employee must regularly use hands to work on a computer, handle files, documents, and various computer and office equipment. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl to reach for files, and to set up equipment. The employee must frequently lift and/or move files or equipment weighing up to 10 pounds and occasionally lift equipment weighing up to 50 pounds. This job requires close, distance, and color vision.
Work Environment:
The work environment described here is representative of what an employee encounters while performing the essential functions of this job. The work environment in this position is typical of a normal office environment. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Note:
This job description in no way states or implies that these are the only duties to be performed. The employee will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. An employee is expected to assist and provide coverage for coworkers during peak periods, vacation days, or sick days at all locations, and to work with administration in the attainment of the college’s missions and goals.
